Your personal information is a sacred responsibility at mbetway. We're fully transparent about what data we collect, why we collect it, and how it's kept secure — all clearly explained here.
Every policy is built with your protection as the top priority.
Mbetway understands how sensitive your personal information is. This policy is written in plain language so everyone can understand it. If anything is unclear, our support team is always ready to help. This policy applies to the mbetway website only — it does not cover any third-party sites or services.
Mbetway collects two types of information — what you provide directly, and what is generated automatically as you use the platform.
| Data type | What data | Why it's needed |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | To verify your account and confirm your age |
| Contact information | Mobile number, email address | For account notifications and support |
| Financial information | Mobile banking number, transaction history | For deposit and withdrawal processing |
| Technical information | IP address, device type, browser | For security verification and fraud prevention |
| Gaming Data | Betting history, favorite games, session duration | Personalized Experience & Responsible Gaming |
Mbetway does not knowingly collect information from anyone under the age of 18. If such data is collected inadvertently, it will be deleted as soon as we become aware.
Mbetway uses your information only for the purposes listed below — never for anything else.
You can unsubscribe from promotional emails or SMS at any time through your account settings. mbetway respects your preferences.
Mbetway never sells your personal data. However, limited information may need to be shared with trusted partners in order to deliver our services.
All partners with whom mbetway shares data are contractually bound to uphold the same privacy standards. Any breach of this agreement results in immediate termination of the partnership.
Mbetway uses industry-leading security technology to protect your data. A dedicated team of security specialists monitors the system around the clock, 24 hours a day.
In the unlikely event of a security breach, affected users will be notified within 72 hours and all necessary steps will be taken to mitigate any harm.
Mbetway uses cookies on its website. Cookies are small text files stored in your browser that help make your experience smoother.
Optional cookies can be disabled through your browser settings. However, disabling essential cookies may cause some features to not function properly.
You have certain fundamental rights over your personal data, which mbetway always respects.
To exercise any of the rights listed above support@mbetway.betto send us an email. mbetway is obligated to respond within 30 days.
Mbetway retains data only for as long as necessary. Even after account closure, certain information may be kept for legal compliance purposes.
| Data type | Retention period | Reason |
|---|---|---|
| Account & identity information | 5 years after account closure | Legal & regulatory obligations |
| Transaction history | 7 years | Financial audits & tax regulations |
| Gaming history | For the duration of active account + 1 year | Dispute resolution & responsible gaming |
| Customer Support Conversations | 3 Years | Service improvement & dispute resolution |
| Marketing preferences | Until membership ends | To remember your communication preferences |
If you have any questions or concerns about this Privacy Policy or your personal data, please get in touch with us.
Answers to Questions on Betting & Responsible Gaming